What our customers say
Goods means any object, item or thing that you have requested to be transported. Quote means a written quote provided to you by “Emmanuel Transport”. Services means all services supplied by “Emmanuel Transport” to you pursuant to your request and in connection to the Goods.
Sub-contractor means any person or entity that “Emmanuel Transport” appoints to assist to perform the Services, or any part of the Services.
Terms means these “Emmanuel Transport” Terms and Conditions.
You means the person or other legal entity responsible for acquiring the Services from “Emmanuel Transport”.
2.1 These Terms apply to any contract for the carriage of Goods, or provision of the Services, entered into between “Emmanuel Transport” and you, after being given a reasonable opportunity to view them on the “Emmanuel Transport” website or as a consequence of accepting a Quote.
2.2 You will be bound by these Terms in their entirety when you agree to appoint “Emmanuel Transport” to provide the Services to you.
3.1 “Emmanuel Transport” is not a common carrier and will not accept any liability as such. We, at our sole discretion, may refuse to quote for the carriage of goods for any person in respect of any class of goods.
Information provided by you
4.1 You warrant that any information that you provide to us in order to provide you with a Quote to perform the Services or to estimate the resources required to fulfil our Services is accurate and not misleading in any way. Unless advised by you in advance of your removal all quotes are based on the fact that collection and delivery point have good street access for any size removal truck. You have advised us either at time of quoting or prior to moving day of any access issues, including but not limited to stairs, long walks and elevator access.
Owner of Goods
4.2 You warrant that you are either the owner of the Goods or have been authorised by the owner of the Goods to act as its agent.
4.3 You warrant that the Goods do not include any fire arms or goods that are, or may become, dangerous, corrosive, highly combustible, explosive, damaging or noxious in nature (Dangerous Goods) unless you have first notified us in writing and we then agree to carry the Goods.
4.4 We may, at our sole discretion, refuse to remove or carry Dangerous Goods.
4.5 In the event that we discover any Dangerous Goods after the Goods have been received by us, we reserve the right to take any reasonable action, including destruction or disposal of the Dangerous Goods, without incurring any liability to you.
Fragile and Valuable Goods
4.6 Prior to the removal of any Goods, you must provide us with written notice of any Goods that may be fragile or that comprise jewellery, precious items, works of art, money, collections of items or precision equipment (Special Items).
Goods Left Behind or Removed in Error
4.7 You will ensure that all Goods to be removed for carriage are uplifted by “Emmanuel Transport” and that none are taken in error.
Presence at Loading and Unloading
4.8 You, or a person representing you, must be present at the times of loading and unloading the Goods.
Mode of Carriage
5.1 We will be entitled to carry the Goods via any reasonable route and by any reasonable means. Transit times either given or implied are always an estimate, and due to the nature of transport are not guaranteed.
Use of Sub-contractors.
5.2 We may use sub-contractors to undertake the whole, or any part of, the Services.
Liability of Sub-contractors and Employees.
5.3 Any provisions in these Terms that limit our liability also apply to Sub- contractors and to our employees and to the employees of the Sub-contractors.
6.1 We will not be bound to deliver the Goods to any person other than you or any other person who you authorise in writing to receive the Goods.
6.2 If we are unable to deliver the Goods because there is no authorised person to receive them on our arrival or because we cannot gain access to the premises on which the Goods are to be delivered, or any other reason beyond our control, we may unload the Goods into a warehouse and will be entitled to charge you an additional amount for storage of the goods and for the re-delivery of the Goods to you.
6.3 We will not be liable for any delays for reasons out of our control, including industrial disputes, weather, and traffic or road conditions.
6.4 Unless clearly indicated in your quote, then our price will be for a direct removal, with no storage or re delivery costs included.
7.1 You agree to be charged for our performance of the Services in accordance with any Quote that we provide you with and that you accept.
Variation of Services
7.2 In the event that information that you provide to us is incorrect, inadequate, inaccurate or varies after we have provide you with a Quote, “Emmanuel Transport” may, in its sole discretion, perform the Services as specified in a Quote or vary the charges in accordance with the variation in the specified quantity, volume or weight of the Goods, plus any variation in time taken to perform theServices.
7.3 You agree that where the loading or unloading process is delayed by over 30 minutes of the time contained in a Quote due to any factor outside the control of “Emmanuel Transport”, you must pay an additional charge that will be calculated in accordance with the Charge Rate.
Cancellation of Services
7.4 In the event that you cancel the Services within 48 hours of the date that we have agreed to arrive for the uplift of your belongings, you will be charged the lesser of the following amounts:
•the total amount specified in our Quote to perform the Services; or
•time spent by “Emmanuel Transport”, including its Sub-contractors, in either arranging and/or travelling to and from the pick-up destination, calculated in accordance with the Charge Rate and taking into account any loss of income associated with your cancellation of the Services.
7.5 In the event that you cancel the Services with more than 48 hours of the date that we have agreed to arrive for the pick up, we reserves the right to charge you an administration fee to cover time and costs associated with your booking of the Services. This administration fee will be less than or equal to the deposit paid for your removal.
7.6 You agree to reimburse “Emmanuel Transport” for any costs, fees or taxes incurred by us in complying with customs, quarantine, import or export requirements. Such fees are in addition to the amounts that we provide in any Quote.
8.1 “Emmanuel Transport” will provide you with an invoice for the Services at the time completion of unloading the Goods and you must pay at that time in the form of cash or credit card.
8.2 In the event that “Emmanuel Transport” incurs additional charges in connection with performing the Services, you agree to pay an additional invoice that “Emmanuel Transport” provides you with at the time of unloading the Goods.
8.3 “Emmanuel Transport” may assign its rights to a third party to collect all charges and payments from you in connection with the Services.
9.1 All Moving Goods received by us, and that belong to you, shall be subject to a general lien for any monies owed by you to “Emmanuel Transport” as a result of these Terms, or any previous agreement of any nature whatsoever.
9.2 Title in the Goods shall not pass to you until such time that “Emmanuel Transport” has been paid in full for our performance of the Services.
9.3 In the event that any amount remains outstanding for a period of 28 days, we may give seven (7) days’ written notice to you of our intention to sell the Goods and of the outstanding amount is not paid within that period, we may sell all or any of the Goods by public auction or otherwise and apply the net proceeds as follows:
•first, to pay all costs, commissions and expenses associated with the sale of the Goods;
•second, to pay any storage fees incurred in retaining, storing or otherwise holding the Goods;
•third, to pay all invoices provided by “Emmanuel Transport” or a Sub- contractor; and
•the balance of proceeds of sale (if any) be forwarded to you by way of back cheque at the address that you supply to us at the time of contracting with us to perform the Services.
Australian Consumer Law
10.1 Except where the Services are required by you for the purposes of a business, trade, profession or occupation in which you are engaged, these terms and conditions will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law being, in particular, a guarantee that the services will be performed with due care and skill, and the following conditions of clause 10 will apply.
10.2 “Emmanuel Transport” will not be liable for any loss, damage or any delay resulting from any cause beyond our control.
Damage of Goods – Packaging
10.3 We will not be liable if any of the Goods sustain damage as a consequence of inadequate packaging by you. Damage of Goods – Inherent risk
10.4 Certain goods are inherently susceptible to suffer damage or disorder upon removal and carriage. We will not be liable for damage or disorder, unless such damage or disorder results from lack of due care or skill on our part. Maximum value of the Goods.
10.5 In any claim for loss or damage under this clause 10, any estimate of the value of the Goods will be prima facie evidence that the total value of the Goods did not exceed that estimate at the time of the loss or damage taking place.
11.1 If you require the Services for the purposes of a business, trade or occupation in which you are engaged, the following terms will apply:
11.2 We will only be liable for loss or damage resulting from our negligence and in any event, that liability will be limited to $100 per item, or $1,000 in respect of all of the Goods carried under these terms, whichever is the lesser amount.
11.3 We will not be liable for:
•any loss, damage or delay that results from any cause beyond our control;•loss or damage resulting from inadequate or improper packing or unpacking, unless the Goods damaged or causing damage were both packed and unpacked by us; or
•loss or damage to Special Items.
11.4 If we are liable under clause 11.2 above:
•you must provide us with written notice of the claim as soon as possible and within 14 days of the Goods being unpacked, or in the case of loss, within 14 days of the date in which the Goods were to be unpacked; and
•in satisfaction of any claim, we repair or replace the Goods or other property without liability for depreciation and in that event, our liability will not exceed the cost of repair or replacement.
12.1 You acknowledge that “Emmanuel Transport” has no duty or obligation to, and does not, insure the Goods that are subject to carriage against loss, damage or destruction.
12.2 You acknowledge that it is your responsibility sole obligation to arrange a suitable insurance policy indemnifying yourself against any loss, damage or destruction of the Goods and if you fail to arrange such insurance, “Emmanuel Transport” will not be held liable in any way.
12.3 You acknowledge that “Emmanuel Transport” is not liable for any claim made with any insurer of the Goods fails or is limited in any way as a consequence of the insurance policy being void, voidable, unenforceable, expired, or because of the operation of an exclusion clause, restriction or other term of the insurance policy, whether or not such failure or limitation arises directly or indirectly from any action of “Emmanuel Transport”.
12.4 “Emmanuel Transport” recommends that you consider taking up appropriate insurance in respect of the Goods prior to the Pick-up Time.
14.1 The parties agree that payment of all amounts under these Terms is exclusive of GST.
15. GENERAL TERMS
Invalid or Unenforceable Provisions
15.1 If a provision of this Agreement is invalid or unenforceable in a jurisdiction:
•it is read down or severed in that jurisdiction to the extent of the invalidity or un enforceability; and
•it does not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions.
16.1 These terms may only be altered in writing, signed by each of the parties.
16.2 Consent for “Emmanuel Transport” may only be granted by a director, manager or secretary of “Emmanuel Transport”.
16.3 Each party must do, at its own expense, everything reasonably necessary (including executing documents) to give full effect to these Terms and any transaction contemplated by them.
16.4 The failure of a party at any time to require performance of any obligation under these Terms is not a waiver of that party’s right:
•to claim damages for breach of that obligation; and
•at any other time to require performance of that or any other obligation under these Terms, unless written notice to that effect is given to the other party.
16.5 A waiver of any provision or right under these Terms:
•must be in writing signed by the party entitled to the benefit of that provision or right; and•is effective only to the extent set out in any written waiver.
17.1 Any dispute that may arise between the parties under these Terms must be referred to an independent third party mediator appointed by the WA Law Society.
18. Governing law
18.1 The laws of WA govern these Terms.
If you need to speak with one of our staff, please contact us.
What our customers say
The best movers I've ever had the pleasure to work with. They worked incredibly hard and were very careful and professional with all of our possessions. The cost was very affordable and the quality of work was exceptional. I'd highly recommend Emmanuel Transport to anyone.
Hard working, fast, careful, polite and very professional. I was worried about transporting our TV without a box but they had it covered! We had a particularly large move and they handled it brilliantly. Lovely guys, I would recommend them to anyone.
Mana and his partner moved our belongings from A to B carefully and efficiently. They were even able to deal with our heavier than an elephant mattress and move everything into our new difficult to access home. Will definitely seek Emmanuel out if we move in the future!
We were stoked with the effort from these blokes, who we hired to help us move house. They were on time, professional, courteous and fast! I was sure it was going to take 2 trips but they got everything in 1 go. Good job lads
Absolutely happy with the service. You could tell these guys had experience. They were fast and careful not to hit any wall as take over was that afternoon. These guys took half the amount of time to move me out than the guys that moved me in. I will definitely recommend them.
Always had friends to help with a house move but decided to use a professional mover due to the amount of work needed. Tom and his man Brennan showed up all pumped and ready to work. They understood instructions perfectly, methodical in the way they move and arrange stuff, highly efficient, but most importantly they really treated my things and furniture with respect and really careful in the way they move stuff and place them down/in the truck. They did not leave a single mark on the walls or floor. I have not unpacked everything but all the boxes I opened have the items fully intact and nothing was damaged to date. The entire move took less than 2 hours and they are very friendly. The price was right for the work they do and on a weekend no less. Highly recommend them and will personally use them in future again.
We used Emmanuel and the team to recently move house - fantastic job, quick and easy with no stress Maria took our booking, confirmed everything on track then Emmanuel and his crew turned up and simply moved everything with no problem - and the price was really good compared to others which helps! Highly recommend Emmanuel Transport and have recommended them to friends moving in the future!
I was happy with the service I received from Emmanuel Transport and will definitely not hesitate to call them in the future. They are very helpful and polite. Will definitely recommend it to a friend as well. Thank you Emmanuel Transport. 😃😃😃
What an absolutely fantastic service. The communication before the move was excellent and the guys on the day were very professional. They made a very stressful time a lot easier. I would definitely recommend this company.
Great communication, organised and fairly priced. Both removalists were neatly presented and polite. Worked hard and took care with my furniture. Couldn't fault this service. Would recommend Emmanuel to anyone I know that needs something moved.
I can not fault, friendly, professional, they made the job look easy ( even though it really was not). The two men were lovely, I was really worried they would complain about my driveway being sand and not paved but they did not, they just got on with job. They were respectful of my furniture and newly decorated house and nothing was damaged. If I move again I will definitely use, fantastic value for money. Hight recomend and so much cheaper than the rest.
A terrific group to deal with..my two guys were very professional and so helpful they even moved things around in the garage to fit some storage boxes...and I was thrilled with their service ..Maria in the office was on the ball to see all went smoothly... have used them twice now and about to use them again ..thanks for all the good work
What a great job your team of 2 did on 7th October when they moved me from Mandurah to Wellard. They arrived early, loaded the truck in super fast time and were unloaded in Wellard by early afternoon. The team were pleasant and very efficient. This is the second time I have used your company and on both occasions I have been very impressed and pleased with the service provided. Many thanks for making the move easy, fast and stress-free..
Just thought I’d drop a note to say how outstanding the guys were yesterday on the move. I have moved 4 times in 12 months and this team was by far the best we have ever used. They turned up on time – great start!, they were polite and extremely hardworking. They had a quick break to eat their lunch – unlike my previous movers who seemed to stop every hour. In summary they were the hardest working most pleasant and polite young men that I ever had the pleasure of moving with.